Bilingual French/English Customer Support Specialist (Remote)

About the role

We are seeking a bilingual French‑English Customer Support Specialist to provide non‑voice assistance via chat and email. The position is fully remote, allowing you to help customers from anywhere while delivering clear, thoughtful communication.

Key responsibilities

• Respond to customer inquiries, orders and concerns through chat and email in both French and English.
• Troubleshoot issues and deliver accurate, timely solutions.
• Document interactions and maintain precise records.
• Collaborate with the support team to ensure consistent, high‑quality service.
• Provide feedback to improve processes and the overall customer experience.

Required profile

• Fluent written and reading French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong attention to detail and organized work style.
• Ability to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote position with competitive pay and annual performance‑based increases.
• Paid time off, health and dental coverage or a monthly health stipend.
• Holiday bonuses and opportunities for career growth.