Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel sector, handling inbound and outbound interactions for a booking platform.

Key responsibilities

• Answer inbound and make outbound customer service calls.
• Manage cases, including modifications, cancellations, deposit claims, and escalations.
• Log, classify, and follow up on all interactions while maintaining accurate records.
• Analyze call data and share feedback with internal teams.
• Stay updated on platform and process changes.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in travel or technical support.
• Ability to multitask between live calls and case handling.
• Strong computer literacy and reliable broadband connection.

Required skills

• Experience with Zendesk or similar ticketing platforms.
• Familiarity with Slack for team collaboration.
• Proficiency in Salesforce and standard office tools.
• Comfort with Windows 11 or macOS 14 operating systems.

What we offer

• 100% remote work with flexible, project‑based assignments.
• Hourly rate of €11.
• Long‑term collaboration opportunities and career development.
• Paid training (20 hours) before start.