French-English Customer Support Associate

About the role

We are looking for a proactive French-English Customer Support Associate to join our global e-commerce team. In this fully remote position you will interact with customers from Spanish-speaking regions via phone and live chat, delivering clear, friendly assistance in both French and English.

Key responsibilities

• Provide timely and accurate support through voice calls and live chat in French and English.
• Troubleshoot customer issues, guide users step-by-step, and ensure successful resolution.
• Log all interactions in the ticketing system with precise details.
• Identify recurring problems, share insights, and contribute to process improvements.
• Collaborate with teammates to stay aligned on priorities and product updates.
• Represent the brand professionally, maintaining patience and empathy.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution-focused attitude under pressure.
• Familiarity with e-commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar ticketing/CRM platforms.

What we offer

• Permanent remote work – you can work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Opportunities for growth in a supportive, people-first culture.