French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers from Spanish‑speaking regions via phone and live chat, delivering friendly, professional assistance in both French and English.

Key responsibilities

• Provide timely, accurate support through voice calls and live chat.
• Troubleshoot issues and guide customers step‑by‑step to resolution.
• Log all interactions precisely in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities.
• Represent the brand with professionalism and patience.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, both written and spoken.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team focused on growth, accountability, and human connection.