French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our remote‑first team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat and email.

Key responsibilities

• Deliver high‑quality support in French and English through voice calls and chat sessions.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with customers through clear and empathetic communication.
• Collaborate with teammates to ensure consistent service standards.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.