Remote French Bilingual Customer Support Representative

About the role

We are looking for a fluent French‑English speaker to join our remote‑first team as a Customer Support Specialist. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat, and email while upholding our standards of professionalism and care.

Key responsibilities

• Deliver top‑tier support in both French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with customers through clear and empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Provide feedback on tools and processes to help improve the customer experience.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in French and English, both written and spoken.
• Excellent written and verbal communication skills.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Competitive pay with annual reviews.
• Paid time off for rest and personal time.
• Monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home setup.