Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote team as a French‑English Customer Support Representative. You will interact with customers from French‑speaking regions via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide prompt, courteous assistance in both French and English through calls and chat.
• Troubleshoot product, order and technical issues with a solutions‑first mindset.
• Document every interaction accurately in our CRM system.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads to stay aligned on priorities and brand standards.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm under pressure and focused on delivering solutions.
• Reliable internet connection (minimum 25 Mbps) and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Familiarity with e‑commerce platforms and CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend and performance bonuses.
• Culture that values growth, accountability and connection.