French-English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. You will be the trusted voice for our French‑speaking customers, delivering prompt assistance via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide friendly, accurate support in both French and English across phone and chat channels.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction in our support system to ensure continuity.
• Share customer feedback and insights to improve products and processes.
• Collaborate with teammates and stay aligned with team goals while working remotely.

Required profile

• Fluent in spoken and written French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and motivated to help customers.
• Ability to work independently and communicate clearly with a distributed team.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication, and professional growth.