French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French-English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French-speaking customers, providing assistance via phone, live chat and email while upholding our standards of professionalism and care.

Key responsibilities

• Deliver high-quality support in French and English through voice calls and chat sessions.
• Troubleshoot customer issues and provide effective, customer-first resolutions.
• Maintain clear, empathetic communication to build strong relationships.
• Collaborate with teammates to ensure consistent service quality.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of experience in remote customer service or a similar role.
• Fluent written and spoken French and English.
• Calm and solution-focused under pressure.
• Familiarity with e-commerce and CRM environments is a plus.

Required skills

• Experience with support platforms such as Gorgias, Zendesk or Shopify.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance-based bonuses.
• Permanent remote work setup.