French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote team. In this position you will be the first point of contact for French‑language customers, providing assistance via phone, live chat and email while maintaining a high level of professionalism and empathy.

Key responsibilities

• Deliver top‑tier support in French and English through voice calls and live chat.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships by communicating clearly and empathetically.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, with excellent written and verbal communication skills.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Basic knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off for rest and personal matters.
• Monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.