Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our fully remote team. You will be the first point of contact for customers, helping them resolve technical or order‑related issues through chat, email, and phone while delivering a friendly and professional experience.

Key responsibilities

• Respond to customer inquiries in French and English via multiple channels.
• Provide step‑by‑step guidance to troubleshoot technical problems and order questions.
• Maintain accurate records of each interaction in our support system.
• Share customer feedback to help improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce tools.
• Understanding of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• A collaborative team culture that values growth and respect.