French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers from French‑ and English‑speaking markets via phone and live chat, delivering friendly, professional assistance.

Key responsibilities

• Provide timely, accurate support in French and English through calls and chat.
• Troubleshoot issues, guide customers step‑by‑step, and resolve inquiries.
• Log every interaction in our CRM system and maintain high data quality.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and product updates.

Required profile

• Minimum 1 year of remote customer service or similar experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce tools.
• Basic proficiency with CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Growth‑focused team culture that values accountability and human connection.