Bilingual French/English Customer Support Specialist – Remote

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fully remote team. You will handle customer inquiries via chat and email, delivering clear and courteous assistance while contributing to a positive experience.

Key responsibilities

• Provide timely support in French and English through chat and email.
• Assist customers with orders, inquiries, and general concerns.
• Troubleshoot issues and deliver accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent written and reading comprehension in French and English.
• At least one year of customer service experience, preferably in e‑commerce.
• Strong attention to detail and excellent written communication.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote position with competitive pay and annual performance‑based raises.
• Paid time off, health and dental coverage or a monthly health stipend.
• Holiday bonuses and opportunities for career growth.