Center Operations Specialist

About the role

The Center Operations Specialist ensures daily operations run smoothly at one or more USO Centers, delivering high‑quality programs and services for military members and their families while maintaining a safe, welcoming environment.

Key responsibilities

• Execute day‑to‑day operational procedures, maintain facilities, enforce sanitary and food‑handling guidelines, and manage vendors.
• Engage visitors, provide information on amenities, troubleshoot issues, and handle cash and inventory reporting.
• Develop and maintain Standard Operating Procedures, support budgeting, and generate operational reports.
• Plan, coordinate, and evaluate programs, events, and volunteer activities, including communication and social‑media content.
• Build relationships with the U.S. Military, community partners, donors, and media to enhance program delivery.

Required profile

• High school diploma or equivalent with 2+ years of experience in event management, customer service, retail, or similar fields.
• Strong interpersonal and problem‑solving abilities, able to interact professionally with military and civilian audiences.
• Ability to work non‑standard hours, obtain necessary security credentials, and maintain a valid passport.

Required skills

• Proficiency with Microsoft Office Suite.
• Experience using volunteer‑management software (Digital Cheetah preferred).
• Basic math and cash‑handling skills.

What we offer

• Generous paid time off, including volunteer days and military leave.
• Competitive 401k match and comprehensive benefits package.
• Training and education reimbursement opportunities.