Bilingual Customer Service Specialist (French/English) – Remote

About the role

We are seeking a bilingual Customer Service Specialist who will handle voice, chat, and email interactions for our e‑commerce platform. The role is fully remote and focuses on delivering fast, courteous support to French‑ and English‑speaking customers.

Key responsibilities

• Answer inbound calls, live‑chat messages and email inquiries.
• Troubleshoot customer issues and provide timely resolutions.
• Personalise each interaction to build strong relationships.
• Collaborate with teammates to continuously improve the service experience.
• Provide feedback on processes and suggest improvements.

Required profile

• At least 1 year of remote customer‑service experience.
• Fluent in both French and English, with excellent written and verbal communication.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Competitive salary with annual increases.
• Paid time off and monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home arrangement.