Bilingual French/English Customer Support Specialist (Remote)

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this non‑voice position you will handle customer inquiries via chat and email, ensuring clear communication and a smooth experience for users worldwide.

Key responsibilities

• Provide timely, professional assistance in French and English through chat and email.
• Resolve customer questions, order issues, and general concerns.
• Troubleshoot problems and deliver accurate, written solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent reading and writing skills in both French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong attention to detail and excellent written communication.
• Ability to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset and reliable work habits.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based raises.
• Paid time off, health/dental coverage or stipend, and holiday bonuses.
• Opportunities for career growth and advancement.