French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. You will act as the primary point of contact for French‑speaking customers, delivering assistance through phone calls and live chat while upholding our brand’s reputation for reliability and empathy.

Key responsibilities

• Provide prompt, courteous support in both French and English across multiple channels.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction accurately in our support system.
• Share customer insights to help improve products and processes.
• Collaborate with teammates to align on goals and maintain consistent service quality.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and motivated to help customers.
• Ability to work independently and communicate clearly within a distributed team.

Required skills

• Familiarity with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote position with full‑time hours.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication, and professional growth.