French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering support via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide prompt, friendly assistance in both French and English across phone calls and live‑chat channels.
• Troubleshoot issues and deliver effective solutions while maintaining a calm demeanor.
• Document all customer interactions accurately in our support system.
• Share feedback and insights to improve processes, products, and the overall customer experience.
• Collaborate with remote teammates to stay aligned on goals and priorities.

Required profile

• Fluent in spoken and written French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact‑center environment.
• Patient, detail‑oriented and able to work independently.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews and performance‑based bonuses.
• Paid time off and a monthly health stipend.
• Supportive culture that values fairness, open communication and professional growth.