French+English Bilingual Customer Service Representative

About the role

We are looking for a fluent French‑English speaker to join our fully remote customer support team. As the primary point of contact for French‑speaking customers, you will deliver friendly, solution‑focused assistance through phone and live‑chat channels, helping to build trust and brand loyalty.

Key responsibilities

• Provide prompt, courteous support in both French and English via voice calls and live chat.
• Troubleshoot issues, identify root causes, and guide customers to effective resolutions.
• Document every interaction accurately in the support platform.
• Share customer feedback and insights to improve processes and products.
• Collaborate with remote teammates to stay aligned on priorities and performance goals.

Required profile

• Complete fluency in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Self‑motivated, detail‑oriented, and able to work independently.

Required skills

• Familiarity with Zendesk, Gorgias, or Shopify support platforms.

What we offer

• Permanent full‑time remote position with flexible working hours.
• Competitive salary with annual reviews and performance‑based bonuses.
• Paid time off, health stipend, and a supportive, growth‑focused culture.