French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote customer service team. You will act as the trusted voice for our French‑speaking customers, delivering clear information and solutions through phone calls and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English across multiple channels.
• Troubleshoot issues and guide customers to effective resolutions.
• Document all interactions accurately in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a distributed team, staying aligned on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• At least 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Self‑motivated, detail‑oriented, and able to work independently.
• Reliable high‑speed internet and a quiet workspace for calls.

Required skills

• Familiarity with Zendesk, Gorgias or Shopify support platforms.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Supportive culture focused on fairness, communication and professional growth.