French‑Speaking Customer Support Specialist

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote team. In this role you will be the first point of contact for French‑language customers, providing assistance via phone, live chat and email while ensuring a friendly and efficient experience.

Key responsibilities

• Deliver high‑quality support in French and English through voice calls and chat.
• Troubleshoot customer issues and provide effective resolutions with a customer‑first mindset.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to maintain consistent service standards.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Permanent remote work arrangement.