Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual French‑English speaker to join our remote customer support team. You will assist customers from French‑speaking regions via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, courteous support in French and English through calls and chat.
• Troubleshoot order, product and technical issues with a solutions‑first mindset.
• Document every interaction accurately in our CRM system.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads to stay aligned on priorities and brand standards.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm under pressure with strong empathy and communication skills.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend and performance bonuses.
• Growth‑focused team culture that values accountability and connection.