Bilingual French/English Customer Support Specialist (Remote)

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this non‑voice position you will handle customer inquiries via chat and email, ensuring a smooth and positive experience for users worldwide.

Key responsibilities

• Provide timely, professional assistance in French and English through chat and email.
• Resolve customer questions, order issues, and general concerns.
• Troubleshoot problems and deliver clear, accurate solutions.
• Document interactions and maintain up‑to‑date records.
• Collaborate with teammates to guarantee consistent, high‑quality support.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent reading and writing in both French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong written communication and attention to detail.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off, health and dental benefits or a health stipend.
• Holiday bonuses and opportunities for career growth.