French Customer Support Specialist (Bilingual FR/EN | Remote)

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join TalentPop’s fully remote team. In this non‑voice position you will assist customers via chat and email, ensuring their inquiries are resolved quickly and professionally.

Key responsibilities

• Provide timely support in French and English through chat and email channels.
• Answer customer questions, handle order issues, and address general concerns.
• Troubleshoot problems and deliver clear, accurate solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent written and reading comprehension in both French and English.
• Minimum one year of customer service experience, preferably in e‑commerce.
• Strong attention to detail and excellent written communication.
• Ability to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset and reliable work habits.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based raises.
• Paid time off, health and dental benefits or stipend.
• Holiday bonuses and clear paths for career growth.