Network Support Engineer – Djibouti

About the role

We are looking for a Network Support Engineer to ensure the reliability, performance, and availability of our network services in Djibouti. You will troubleshoot issues, maintain equipment, and support daily network operations.

Key responsibilities

• Provide first‑ and second‑level support for network incidents and service requests.
• Troubleshoot IP addressing, DNS, DHCP, VLANs, and routing problems.
• Configure and support routers, switches, firewalls, and wireless access points.
• Monitor network performance and respond to alerts or outages.
• Maintain ticket updates and documentation for all incidents.
• Collaborate with internal IT teams to resolve complex issues.
• Assist with network maintenance, upgrades, and implementation projects.
• Communicate issue status and resolution in a timely manner.

Required profile

• 1–3 years of experience in network support or a similar role.
• Understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP.
• Experience with Cisco or comparable networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Strong troubleshooting and problem‑solving abilities.
• Relevant certifications such as CCNA or CompTIA Network+ are a plus.
• Basic knowledge of Windows Server environments and Active Directory is advantageous.

Required skills

• TCP/IP
• VLANs
• Routing
• Switching
• DNS
• DHCP
• Cisco networking equipment
• Network monitoring tools
• Ticketing systems
• Windows Server
• Active Directory
• CCNA (certification)
• CompTIA Network+ (certification)