French-Speaking Customer Support Specialist

About the role

We are looking for a French‑speaking Customer Support Specialist to join our remote‑first team. In this role you will be the first point of contact for French‑language customers, providing assistance via phone, live chat and email while delivering a friendly and professional experience.

Key responsibilities

• Provide inbound support in French and English through voice calls, live chat and email.
• Troubleshoot customer issues and deliver effective resolutions with a customer‑first mindset.
• Build strong relationships by communicating clearly and empathetically.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent in both French and English, written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Basic knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.