Remote French Bilingual Customer Support Representative

About the role

We are looking for a motivated French‑English bilingual professional to join our remote customer support team. You will interact with French‑speaking customers via phone and live chat, helping them resolve issues, track orders, and answer product questions while delivering a friendly and empathetic experience.

Key responsibilities

• Provide timely, courteous support in French and English through calls and chat.
• Troubleshoot customer issues with a solutions‑first mindset.
• Document all interactions accurately in our support system.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.
• Represent the brand professionally, respecting cultural nuances.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Knowledge of CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A culture that values growth, accountability, and connection.