Remote French Bilingual Customer Support Representative

About the role

We are looking for a fluent French‑English speaker to join our remote customer support team. You will assist customers from French‑speaking regions via phone and live chat, turning issues into positive experiences.

Key responsibilities

• Provide timely, friendly support in French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document all interactions in the support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and empathy.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both French and English, written and verbal.
• Experience with bilingual support is a plus.
• Comfortable working under pressure with a solution‑focused mindset.
• Familiarity with e‑commerce and CRM environments is advantageous.

Required skills

• Gorgias
• Zendesk
• Shopify
• CRM systems

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A culture that values growth, accountability, and connection.