Work-from-Home French-English Customer Support Representative

About the role

Join a global, fully remote team as a French‑English Customer Support Representative. You will interact with customers in French and English, helping them solve technical or order‑related issues while delivering a friendly, supportive experience.

Key responsibilities

• Respond to customer inquiries via chat, email, and phone in French and English.
• Provide step‑by‑step guidance to resolve technical, order, or account issues.
• Maintain accurate records of all interactions in the support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Strong communication skills and calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with support tools such as Gorgias, Zendesk, or Shopify.
• Basic knowledge of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews and performance bonuses.
• Paid time off, monthly health stipend, and a collaborative team culture.