Bilingual French/English Customer Support Specialist – Remote

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this non‑voice position you will assist customers via chat and email, ensuring clear communication and swift resolution of inquiries.

Key responsibilities

• Provide timely, professional support in both French and English through chat and email.
• Assist customers with order questions, general concerns, and troubleshooting.
• Document interactions accurately and maintain up‑to‑date records.
• Collaborate with teammates to deliver consistent, high‑quality service.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent reading and writing skills in French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong written communication, attention to detail, and ability to handle multiple conversations.
• Organized, reliable, and solution‑oriented.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based increases.
• Paid time off, health and dental benefits or stipend.
• Holiday bonuses and opportunities for career growth.