French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote customer service team. You will act as the trusted voice for our French‑speaking customers, delivering clear information and effective solutions via phone and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English across multiple channels.
• Troubleshoot issues and resolve customer inquiries with patience and accuracy.
• Document every interaction in our support system to ensure continuity.
• Share feedback and insights to help improve products and processes.
• Collaborate with remote teammates to stay aligned on goals and priorities.

Required profile

• Complete fluency in spoken and written French and English.
• At least 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Detail‑oriented, patient, and genuinely motivated to help customers.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Familiarity with Zendesk, Gorgias, or Shopify support platforms.

What we offer

• Permanent remote position with full‑time hours.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication, and professional growth.