Work-from-Home Customer Support – French Speaking

About the role

Join a global team as a French‑English Customer Support Representative, working entirely from home. You will be the first point of contact for customers in French‑speaking regions, helping them resolve technical or order‑related issues through chat, email, and phone.

Key responsibilities

• Respond to customer inquiries in French and English via multiple channels.
• Provide step‑by‑step guidance to troubleshoot technical problems and order questions.
• Maintain accurate records of each interaction in the CRM system.
• Share customer feedback to help improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or Shopify (or similar tools).
• Basic knowledge of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.